FAQ
What Is Dustroad?
Dustroad is a premium South African Tee-Shirt brand and maybe your husband's new favourite. Founded in Stellenbosch by those who wish the best for you.
How Accurate is sizing?
Our sizing is true-to-size and designed to match the measurements provided in our size guide. For the best fit, we recommend measuring a tee you already own and comparing it to our size chart. If you are between sizes, size down for a more fitted look or size up for a relaxed, oversized fit.
Do you Ship Internationally?
Yes we do, we ship to most countries. We charge a rate, based on the calculated volumetric weight of the shipment size. This will automatically be added when you place your order on our website. Unfortunately, we do not ship to the following countries: Russia, Ukraine and Mexico.
VERY IMPORTANT: Please note that you may be asked to pay customs tax and duties to the tax authorities of the specific country upon import of the goods. For more info regarding this, feel free to send an email toᅠhello@dustroad.co.za
Regrettably, we do not offer international returns or exchanges.
International delivery takes approximately 7-10 business days, but can take up to 14 depending on where you are located. FedEx International Priority is our international shipment partner.
Delays may occur due to customs clearance or availability on air freight planes.
You will receive an email as soon as your order has been shipped. The email will include a tracking number and a link to where you can track your order.
IMPORT LIABILITIES AND TAXES:
Dustroad does not cover import liabilities that may be applied by the government of the destination country. Dustroad will not accept any responsibility for customs delays, duties, or taxes that may apply in the destination country. Under no circumstance will Dustroad accept any orders back due to the rejection of customs charges.
Dustroad is not responsible if customers are not notified by their country’s postal authority that items are awaiting payment of customs duties and taxes.
For international exchanges/returns, the customer is responsible for the shipping costs and any relevant duties of an exchange.
How long until I receive my order?
Delivery times depend on where you’re based and what you’ve ordered, but we’ll always do our best to get your order to you as quickly as possible.
Major cities & metro areas: 2–3 working days
Outlying or regional areas: 3–5 working days
We’ll send you a shipping confirmation email as soon as your order is on its way -complete with a tracking link so you can follow its journey to your door.
Please keep in mind that these are estimated timeframes, and deliveries might take a little longer during busy seasons, or due to courier delays.
What Happens when my item is out of stock?
If an item is out of stock, it should reflect as such on our website.
Unfortunately, due to the digital nature of online shopping there is an opportunity for an order to go through for an item that is out of stock. If for whatsoever reason the item you ordered is out of stock, our sales team will immediately notify you and do their best to find a solution that suits you.